Having a claim can be a stressful situation. Here at 2Gether we want to make sure getting your excess back as easy as possible...


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easy as 1,2,3....

Making a claim is simple and straight forward. Plus, as our claim handling team is completely in house, you have less time to wait to receive your excess back.


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Call, or email, one of our team (details below) who will issue you with a claim form and guidance. Alternatively you can download the claim form here.


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Once complete, submit your form and the additional document required to us, by email or post.


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Upon receipt we will typically reimburse within 5 working days and do so by cheque. If you have any questions or queries in the interim period, please do not hesitate in contacting us.


claims contact and important information


Claims Department Contact

Excess Protection Claims Department
2Gether Insurance Ltd
4 Bridge Street
PE13 1AF

Tel: 01945 465508 (pressing option 5 when prompted)

Important Information

Please note that your claim with your insurance company must be fully settled before we are able to process your reimbursement claim. Any claim for submitted for reimbursement where this isn't the case will be rejected. Additionally, please ensure that along with the claim form, the required supporting documentation is provided in full, as failure to do so will result in a delay in processing your claim.


2Gether Insurance Ltd are authorised and regulated by the Financial Conduct Authority No. 579333 and registered in England No. 07561225.

Consumers wishing to complain about a policy sold online or by email can register the complaint using the Online Dispute Resolution platform (ODR) at